Terms of Service

Last Updated: 25.07.2026

Welcome to Orially Jewelry. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. About Us

This website is owned and operated by Orially Jewelry, a business based in Switzerland. Throughout these Terms, the words "we," "us," and "our" refer to Orially Jewelry.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian to use this website and place orders.

3. Products

We make every effort to ensure that our product descriptions, photographs, and pricing are accurate. However:

• Product colours may appear differently depending on your screen settings.

• Slight variations may occur due to the handmade or natural characteristics of certain materials.

• We reserve the right to modify or discontinue products at any time without notice.

4. Pricing

All prices displayed on our website are shown in the currency selected at checkout.

Prices may change at any time without prior notice. The price charged will always be the price displayed when your order is successfully placed.

Applicable taxes, duties, and shipping costs will be calculated during checkout where required.

5. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

• Products becoming unavailable

• Pricing or technical errors

• Suspected fraudulent activity

• Violation of these Terms

If your order is cancelled after payment has been received, you will receive a full refund.

6. Payment

Payments are securely processed through Shopify and its authorised payment providers.

We never store your complete payment card information.

7. Shipping

Orders are processed within our stated processing times.

Delivery estimates are provided for convenience only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or circumstances beyond our reasonable control.

Customers are responsible for providing an accurate shipping address. We are not responsible for deliveries made to incorrectly supplied addresses.

8. Returns & Refunds

Our Return & Refund Policy forms part of these Terms of Service.

Eligible items may be returned within 14 days of delivery, provided they are unused and returned in their original condition.

Customers are responsible for return shipping costs.

Sale, promotional, and clearance items are not eligible for return except where required under applicable consumer protection laws.

Please refer to our Return & Refund Policy for full details.

9. Intellectual Property

All content available on this website, including but not limited to:

• Product images

• Logos

• Graphics

• Designs

• Product descriptions

• Text

• Videos

• Website layout

is the property of Orially Jewelry or its licensors and is protected by copyright, trademark, and other intellectual property laws.

No content may be copied, reproduced, distributed, or used for commercial purposes without our prior written permission.

10. Acceptable Use

You agree not to:

• Use our website for unlawful purposes.

• Attempt to gain unauthorised access to our systems.

• Upload malicious software or code.

• Interfere with the operation or security of the website.

• Copy or scrape website content without permission.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Orially Jewelry shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product in question.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

12. Product Care

Our jewelry should be handled with reasonable care.

We are not responsible for damage resulting from:

• Misuse

• Improper storage

• Accidental damage

• Normal wear and tear

• Failure to follow any care instructions provided

13. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment processors and shipping providers.

We are not responsible for the content, availability, or practices of third-party websites or services.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Switzerland.

If you are purchasing as a consumer from another country, including a member state of the European Union, you may also benefit from any mandatory consumer protection rights that apply in your country of residence. Nothing in these Terms limits or excludes those rights.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, legal requirements, or services.

Updated versions will be published on this page with a revised "Last Updated" date.

By continuing to use our website after changes become effective, you agree to the updated Terms.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

Orially Jewelry

Email: customerservice@orially.com

Business Location: Zürich, Switzerland