Shipping Policy

Last Updated: 26.07.2026

Thank you for shopping with Orially Jewelry. We are committed to processing and delivering your order as quickly and securely as possible.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding public holidays.

During periods of high demand, promotional events, or holidays, processing times may be slightly longer. If significant delays occur, we will notify you using the contact information provided with your order.

Shipping Times

Estimated delivery times begin once your order has been dispatched.

Estimated delivery times:

• Switzerland: 1–5 business days

• Europe: 3–10 business days

• International: 7–20 business days

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the shipping method selected.

Any applicable shipping charges will be clearly displayed before your purchase is completed.

Tracking

Where available, tracking information will be sent to your email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

We recommend checking your local customs regulations before placing an order.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping addresses.

If you notice an error in your shipping address, please contact us as soon as possible. While we will do our best to update your order before dispatch, we cannot guarantee changes once processing has begun.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us.

While we will assist in locating your shipment, we are not responsible for delays caused by:

• Shipping carriers

• Customs inspections

• Weather conditions

• Natural disasters

• Strikes

• Other events beyond our reasonable control

Damaged Parcels

If your package arrives visibly damaged, please photograph the package and its contents before opening where possible, and contact us within 14 days of delivery.

We will work with you to resolve the issue as quickly as possible.

Order Changes & Cancellations

Orders cannot be guaranteed to be changed or cancelled once they have entered processing.

If you need to modify or cancel your order, please contact us immediately after placing it. We will do our best to accommodate your request.

Contact Us

If you have any questions about shipping or your order, please contact us:

Orially Jewelry

Email: customerservice@orially.com

Business Location: Switzerland